Contact Us
Online Casinos exists to help US players find online casinos that pay out quickly, operate fairly, and treat customers honestly. If something on the site doesn't add up, you've spotted outdated information, or you want to ask us something before you sign up anywhere, this page explains how to reach us and what we can realistically help with.
What we can help with
We review and rank online casinos available to US players, with a particular focus on withdrawal speed, licensing, banking options and bonus terms. Reasonable things to contact us about include:
- Reporting outdated bonus terms, payout times or licensing details on any casino we cover
- Questions about how we assess and rank the sites listed on irvingphotographydenver.com
- General feedback on the site, a broken link, or a factual correction
- Partnership or advertising enquiries from licensed casino operators
We are an independent research and comparison site, not a casino, a payment processor, or a customer support desk for any operator. That distinction matters for a few reasons explained below.
What we can't help with
Because we don't operate any of the casinos listed on this site, we're not able to access player accounts, process withdrawals, resolve deposit disputes, or verify anyone's identity documents. If you have an issue with a specific casino — a delayed withdrawal, a locked account, a bonus that didn't credit — the right first step is always the casino's own support team, since only they can see your account and transaction history.
Most licensed operators offer live chat or email support around the clock, and the terms and conditions on their site will explain their standard resolution process. If a licensed casino isn't responding or resolving a legitimate complaint, most US state gaming regulators also accept player complaints directly — check the licensing body named on the operator's own site for that process.
Before you get in touch, a few things worth checking
A lot of common questions can be answered without waiting for a reply. It's worth checking these first:
- Bonus terms: wagering requirements, game restrictions, maximum withdrawal caps and expiry dates are always set by the casino, not by us — read the operator's own bonus terms before contacting anyone about a bonus that didn't behave as expected
- Withdrawal delays: processing times vary by method and by casino, and identity verification (KYC) is a normal part of a first withdrawal at almost every licensed site — a delay isn't automatically a problem
- Licensing questions: the casino's licence details are usually listed in its site footer or "About" page; that's the fastest way to confirm who regulates it
- Eligibility: real-money online casino play in the US depends on your state's laws, and you'll need to be within a state where it's permitted and of legal gambling age to play
If you'd like more background on how legitimate operators are regulated and how deposits, bonuses and payouts typically work, our About Us page covers our review process in more detail, and readers outside the US market may find our Non Gamstop Casinos UK coverage useful for comparison.
Responsible gambling support
If gambling has stopped being enjoyable, is affecting your finances, relationships or wellbeing, or you're worried about your own play or someone else's, that's not something to wait on a contact form reply for. Every licensed US casino is required to offer self-exclusion tools and deposit or time limits, usually found in account settings. Our Responsible Gambling page lists practical steps for setting limits and links to national support organisations that offer confidential help, independent of any casino or of Online Casinos.
Editorial independence and how enquiries are handled
Online Casinos may earn a commission when readers click through to a casino from our site, but this has no bearing on how we respond to feedback or corrections. If you flag an error in a review — a changed bonus offer, an updated payout time, a licence that's lapsed — we look into it on its own merits, regardless of whether that casino is a commercial partner. Genuine corrections are how we keep the rankings on irvingphotographydenver.com useful.
For legal or account-specific matters, including terms disputes, our Terms and Conditions page sets out how this site operates and the limits of what we provide.
Getting the most useful reply
When reaching out, a bit of detail speeds things up considerably. Where relevant, try to include:
- Which casino or page you're referring to
- What specifically looks wrong, outdated, or unclear
- Any dates, screenshots, or reference details that support your point
We read every message that comes in, though as an independent site we can't guarantee a specific response time. For anything urgent involving an active casino account — a stuck withdrawal, a locked balance — go directly to that casino's live chat first, since they're the only ones with visibility into your account.